Return & Refund Policy

We want you to be completely satisfied with our services. This Return and Refund Policy outlines the terms and conditions for returns and refunds for our affiliate marketing platform services. Please read this policy carefully before making any purchase.

1. Digital Services and Subscriptions

As our platform provides digital services and affiliate marketing tools, the following policies apply:

Subscription Services

• Monthly subscriptions can be canceled at any time before the next billing cycle
• No refunds are provided for partial months of service
• Annual subscriptions may be eligible for a pro-rated refund within the first 30 days
• Cancellation takes effect at the end of the current billing period

One-Time Services

• Refund requests must be submitted within 14 days of purchase
• Services that have been fully delivered are not eligible for refunds
• Custom services or personalized consultations are non-refundable once delivered

2. Refund Eligibility

You may be eligible for a refund in the following circumstances:

• Technical issues prevent you from accessing the service and cannot be resolved
• The service does not function as described in our documentation
• You experience billing errors or unauthorized charges
• You request a refund within the applicable refund window

Non-Refundable Items

• Commission payments already processed to affiliates
• Advertising costs or third-party marketing expenses
• Services used or accessed beyond the trial or evaluation period
• Accounts suspended or terminated due to Terms of Service violations
• Domain registration or SSL certificate fees

3. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers purchasing annual subscription plans:

• Applies only to first-time purchases of annual plans
• Must be requested within 30 days of the original purchase date
• Account must not have violated our Terms of Service
• Full refund minus any transaction fees charged by payment processors
• Does not apply to monthly subscriptions or renewal payments

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email our support team at refunds@yourcompany.com or use the contact form on our website
2. Provide Information: Include your account email, order number, and reason for the refund request
3. Review Process: Our team will review your request within 2-3 business days
4. Decision Notification: You will receive an email with our decision and next steps
5. Processing Time: Approved refunds are processed within 5-10 business days

5. Cancellation Policy

You can cancel your subscription at any time:

• Log in to your account and navigate to subscription settings
• Click "Cancel Subscription" and follow the prompts
• You will continue to have access until the end of your billing period
• No further charges will be made after cancellation
• Your data will be retained for 90 days after cancellation

6. Disputed Charges and Chargebacks

If you believe you have been incorrectly charged:

• Contact our support team before initiating a chargeback
• We will investigate and resolve billing disputes within 5 business days
• Chargebacks may result in immediate account suspension
• We reserve the right to charge a fee for invalid chargebacks

7. Affiliate Commission Refunds

Special considerations for affiliate marketers:

• If a customer requests a refund on a product you promoted, your commission may be reversed
• Commission reversals typically occur within the same billing cycle
• Fraudulent or invalid referrals will result in commission clawback
• Unpaid commissions from refunded sales will be deducted from future payments

8. Plan Exchanges and Upgrades

We allow plan changes under the following conditions:

• Upgrades: Can be done at any time with pro-rated billing
• Downgrades: Take effect at the next billing cycle
• Credit Application: Unused credits from downgrades are applied to your account
• Feature Access: Premium features are immediately available upon upgrade

9. Exceptions and Special Circumstances

We may make exceptions to this policy in the following cases:

• Extended service outages or technical failures on our end
• Medical emergencies or extenuating circumstances (documentation required)
• Significant changes to service terms that materially affect functionality
• Errors in billing or account management by our team

All exceptions are reviewed on a case-by-case basis and require approval from management.